telephone: 02890 73937

Frequently Asked Questions

 

What Is An Open Course?
An open course is on-going training and development that takes place at our city centre locations. Structured learning days are scheduled for open courses in which you will be taught in person by a professional trainer.

What Is In House Training?
In House training caters for a group of staff who need to be trained at any one time.  We can tailor the content to suit your requirements and have the course delivered on your premises, at a time that would be convenient to you.

What are One to One sessions?
One to One sessions cater for training that you would rather have tailored for one person.  We can deliver this in a small room on your premises at a time that is convenient to you and the delegate. 

How do I book on one of your courses?

  • You can book your places by completing our open course booking form. Once completed, please email the form info@doctrina.org.uk to confirm your place.
  • You can send an email to let us know which course you wish to book onto and we will forward a booking form to you.
  • You can contact our office on 028 90772937, we would be only too happy to help you.

Can I cancel my course?
Cancellations must be made more than 14 days prior to the course date and must be submitted in writing or by email to Doctrina Training & Consultancy Ltd.   Cancellations will be confirmed in writing along with an invoice for any fees due.  The following charges will apply if you wish to cancel a course: 

  • Cancellations made after the 14 day period and up to 7 days before the course date = 40%
  • Cancellations made between 2-7 days of the course date = 75%
  • Cancellations made within a 48hour period of the course start date = 100%

How do I pay for my courses?
We will only send an invoice to you once a course is confirmed.  An invoice is normally issued 14 days prior to the course date, complete with payment instructions.  Payment should be made by BACS or cheque prior to attending the course.

What is your dress code?
There is no dress code; however, most participants choose to wear smart casual clothing.

How many employees can you train at one time?
Depending on the course content, we can train between 12 to 16 employees maximum at one time.

Do you supply course materials and a certificate of attendance?
Yes, we do.  Each delegate is given a set of notes to accompany the training they have received and a certificate of attendance when they have completed the course.

How do I get help with funding?
Doctrina is included on the CITBNI Framework for preferred providers, offering a wide range of courses which include:

  • Business Skills & Personal Development
  • Management Development
  • First Aid Training
  • Project Management

 

Telephone 028 90772937

 

facebookTwitterLinkedIn